FAQs

What if I have a problem with loud neighbors, animals running around the community or other extreme concerns that require immediate attention?
The homeowners association is responsible for upholding the DCCR and maintaining the areas of the neighborhood which are commonly used by all homeowners, also referred to as the “common area”. In cases that are outside of this scope, such as illegal activities or animals not on leashes, homeowners should exercise their right to safety and contact the appropriate authorities, such as the police or animal control
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How do I know what is allowed within the community, such as basketball goals, satellite dishes, fences, pools, hot tubs, etc?
The Declaration of Covenants Conditions and Restrictions, also referred to as the DCCR, which was given to the homeowner at closing outlines all of the rules and guidelines for a community. These can also be found on the community’s website under HOA Documents or may be obtained from the title company or closing representative used when purchasing your home. Main Street Management can be contacted if needed for a copy of the DCCR; however the homeowner will be charged a $25 fee for this service.

What process do I need to follow if I want to make changes, additions, or improvements to my property?
A homeowner can make any interior changes at his or her discretion. For all exterior changes to a home or lot, including but not limited to fencing, shutters, decks, patios, etc. a homeowner must receive approval from the Architectural Control Committee. An Architectural Review form can be found on your community’s website. Main Street Management can also mail, fax, or email the homeowner a copy of this. When submitting an application a homeowner must include a bid from a professional installer, a copy of a plot plan with the proposed change drawn on it, and a picture or brochure of the materials used for the project. All homeowners should have received a copy of their plot plan at closing. Please make sure to include the dimensions on the drawing. After the complete application is received by Main Street Management, the homeowner will receive a letter in the mail stating the status of the request within 30 days.

What if I have a complaint about another homeowner who is not in compliance with the DCCR for my community?
A homeowner can contact Main Street Management via telephone, email, or mail to file the complaint. It is important to report your address as well as the address of the homeowner who is not in compliance. Main Street Management conducts bi-weekly inspections of all properties. We also use the upmost discretion and confidentiality when addressing violations; as we understand the importance of having amicable relationships with your neighbors.

What if I have a problem with my home and its interior or exterior structure?
Main Street Management is responsible for the management of the common areas and enforcing the DCCR. Questions regarding the structural aspects of a home should be addressed to the warranty department of the developer. Main Street Management will be happy to direct you to the appropriate party. This information can also be found on the website.

My community has a clubhouse, and I am interested in renting it. What do I need to do?
The first thing you will want to do is visit your community’s website to see if the clubhouse is available on the date that you are interested. This information can be found under the community calendar. Once you have decided on an available date and time, you will want to download the clubhouse rules and application and mail that in with the appropriate checks to Main Street Management. Reservations are made on a first come first serve basis to the homeowner who mails in the information first. No verbal reservations are made over the phone. The homeowner must also be current on their HOA Dues to rent the clubhouse. Once the application is received and processed the homeowner will be contacted on picking up the keys to the clubhouse. They can be picked up from the sales office the day before the event and returned to the sales office the morning after the event.